Privacy Policy

This Privacy Policy explains how Rilour collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or use our services.

1. About Us

This website, rilour.com, is operated by LORVANTIS LTD.

For personal information collected through this website, LORVANTIS LTD will usually act as the data controller. This means we are responsible for deciding how and why your personal information is used.

Company details:

LORVANTIS LTD
Tyrranoktonon, 24, Flat/Office 101, Agios Athanasios, 4104, Limassol, Cyprus
Phone: +441855480141
Email: [support@rilour.com](mailto:support@rilour.com)
Website: https://rilour.com/

2. Information We Collect

When you use our website or services, we may collect the following types of personal information:

Your name, email address, phone number, and other contact details.
Your billing address, delivery address, and order information.
Details about products purchased, order history, transaction references, returns, refunds, and customer support requests.
Payment confirmation information provided by payment processors. We do not normally store full payment card details.
Technical information such as IP address, browser type, device type, operating system, approximate location, pages visited, and website activity.
Cookie preferences, marketing choices, and communication preferences.
Any information you choose to send to us through contact forms, emails, support messages, or other communication channels.

3. Why We Use Your Information

We use personal information for the following purposes:

To process orders, payments, deliveries, returns, refunds, and exchanges.
To provide customer support and respond to questions or complaints.
To confirm order details and send service-related messages.
To help prevent fraud, misuse, chargebacks, security risks, and unauthorised activity.
To operate, maintain, improve, and protect our website.
To keep business, tax, legal, and accounting records.
To understand how customers use our website and improve the shopping experience.
To send marketing communications where allowed by law or where you have given consent.

4. Legal Reasons for Using Your Information

Where the GDPR or similar privacy laws apply, we only use your personal information when we have a valid legal basis to do so.

These legal bases may include:

Performance of a contract, for example when we process and deliver your order.
Legal obligation, for example when we keep tax, accounting, or compliance records.
Legitimate interests, for example when we protect our website, prevent fraud, manage customer service, or improve our business.
Consent, for example when you agree to optional marketing emails or non-essential cookies where consent is required.

5. Sharing Your Information

We may share personal information with trusted third parties who help us operate our business and provide our services.

These may include:

Payment service providers.
Delivery companies and postal services.
Fulfilment partners, warehouses, and product suppliers.
Website hosting and technical service providers.
Email, marketing, analytics, and customer support tools.
Professional advisers, accountants, legal advisers, tax advisers, and compliance providers.
Government authorities, regulators, or law enforcement where required by law.

We only share the information that is reasonably necessary for the relevant service or legal purpose.

6. International Data Transfers

Some of our service providers, suppliers, or fulfilment partners may process personal information outside Cyprus or outside the European Economic Area.

Where required by law, we will use appropriate safeguards to help protect your personal information. These safeguards may include contractual protections or other lawful transfer mechanisms.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Keep the website working properly.
Remember your preferences.
Support checkout and shopping cart functions.
Measure website performance.
Understand how visitors use the website.
Improve our products, services, and customer experience.
Support advertising or marketing activities.

Where required by law, we will ask for your consent before using non-essential cookies. You may also be able to manage cookie choices through your browser settings or website cookie tools.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.

This may include the time needed to:

Complete orders and deliveries.
Provide customer support.
Handle returns, refunds, complaints, and disputes.
Meet tax, accounting, legal, and regulatory requirements.
Prevent fraud and protect our business.

The exact retention period may depend on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information.
Ask us to restrict how we use your information.
Object to certain types of processing
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
Complain to a data protection authority.

To make a privacy request, you can contact us at support@rilour.com.

10. Marketing Messages

Where permitted by law, we may send you marketing emails about products, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@rilour.com.

Please note that even if you unsubscribe from marketing, we may still send important service messages relating to orders, payments, deliveries, returns, refunds, account activity, or legal notices.

11. Security of Your Information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online system, payment method, or electronic communication can be guaranteed to be completely secure. You should also take care when sharing personal information online.

12. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or services.

The latest version will be posted on our website. Where appropriate, we may also notify users of important changes.

14. Contact Us

For questions about this Privacy Policy or how your personal information is handled, you can reach out to us by phone at +441855480141 or by email at support@rilour.com.