Terms and Conditions

Welcome to rilour.com. These Terms and Conditions explain how customers may use our website and purchase products from us. The website is operated by LORVANTIS LTD, registered at Tyrranoktonon, 24, Flat/Office 101, Agios Athanasios, 4104, Limassol, Cyprus. By browsing our website or placing an order, you agree to follow these Terms.

About Our Store

rilour.com is an online retail store offering a variety of products to customers in supported regions. We aim to make online shopping straightforward by providing product information, secure checkout options, order updates, and customer support through Support@rilour.com.

Use of the Website

You may use this website for lawful personal shopping purposes only. You agree not to misuse the website, attempt to access restricted areas, copy content without permission, interfere with website security, or provide false information when placing an order.

Product Information

We work to keep product descriptions, images, prices, and availability accurate. However, small differences may appear because of screen settings, supplier updates, packaging changes, or manufacturing variations. If a product detail is important to your purchase decision, please contact us before ordering.

Orders and Acceptance

After you place an order, you may receive an email confirming that we have received it. This does not mean the order has been finally accepted. We may cancel or refuse an order if there is a stock issue, payment issue, incorrect pricing, suspected fraud, delivery restriction, or another reasonable business reason.

Prices and Payments

Prices are displayed on the website and may change from time to time. Any applicable shipping charges, taxes, or other fees should be shown at checkout where relevant. Payment must be completed before an order is processed. We use third-party payment providers and do not intentionally store full card details on our website servers.

Delivery

Delivery times shown on the website are estimates. Orders may be fulfilled through suppliers, fulfilment partners, postal services, or couriers. Delays can happen because of customs, courier disruption, high demand, public holidays, address errors, or other circumstances outside our control. Please see the Delivery Policy for more details.

Returns, Refunds, and Consumer Rights

Returns and refunds are handled under our Return and Refund Policy. If you are a consumer in the European Union, you may have certain statutory rights, including a right to withdraw from many online purchases within 14 days of receiving goods, unless an exception applies. Nothing in these Terms is intended to remove rights that cannot legally be excluded.

Customer Account and Order Information

If you create an account or place an order, you are responsible for keeping your login details safe and for making sure the details you provide are accurate. This includes your name, email address, phone number, billing address, shipping address, and any other information needed to process the order.

Intellectual Property

The content on rilour.com, including text, website layout, graphics, images, logos, product presentation, and written materials, is owned by or licensed to LORVANTIS LTD unless stated otherwise. You may not copy, reproduce, sell, or use our content for commercial purposes without our written permission.

Third-Party Services

Our website may rely on third-party services such as payment processors, analytics tools, couriers, fulfilment partners, hosting providers, and email services. These providers may have their own terms and privacy practices. We are not responsible for third-party platforms outside our reasonable control.

Limitation of Liability

To the maximum extent allowed by law, we are not responsible for indirect losses, loss of profit, loss of business, website interruptions, courier delays, supplier delays, or product misuse. This does not limit liability that cannot legally be limited, including statutory consumer protections.

Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this website. Continued use of the website after changes are published means you accept the updated Terms.

Governing Law

These Terms are intended to be governed by the laws applicable in Cyprus, unless mandatory consumer protection rules in another country apply to your purchase.